Refund policy

We want you to love your Hello Whimzee order! Because many of our products are custom, personalized, or made to order, our return policy varies depending on the type of item purchased.

Custom, personalized, and made-to-order items are final sale once production has begun. If you need to cancel or make a change to a custom order, please contact us within 24 hours of placing your order. After that time, we may have already started creating your item and may not be able to make changes or issue a refund.

Pre-made items may be returned within 30 days of purchase as long as they are unused and in their original condition and packaging.

If your order arrives damaged, defective, incorrect, or an item is missing, please contact us as soon as possible with your order information and photos when applicable. We'll review the issue and work with you on an appropriate solution, which may include a replacement, store credit, or refund.

Shipping charges are non-refundable unless the issue was caused by Hello Whimzee.

Once an approved refund has been processed, please allow approximately 5–7 business days for the refund to appear, depending on your financial institution.

For return, refund, or order concerns, please contact us at hello@hellowhimzee.com.