Shipping policy

Hello Whimzee currently ships within the United States only.

Many of our products are handmade, customized, or made to order. Because of this, processing times may vary depending on the item, design, and level of customization. Any processing time listed on a product page refers to the time needed to prepare or create your order before it ships.

Estimated delivery times begin after your order has been completed and shipped. Once an order has been transferred to the shipping carrier, delivery may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Please make sure your shipping address is correct before submitting your order. Hello Whimzee is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

If tracking shows that your package is delayed, lost, or delivered but you cannot locate it, please contact the shipping carrier first using your tracking information. If you still need assistance afterward, contact us and we'll do our best to help.

Shipping charges are non-refundable unless the shipping issue was caused by Hello Whimzee.

For questions about an order or shipment, please contact us at hello@hellowhimzee.com.